Archive for July, 2010

Restaurant grades

Friday, July 30th, 2010

City health officials in New York are now handing out grades of A, B or C to all the restaurants in the city. Each restaurant must display the placard with their grade or receive a $1,000 fine. The grades are based on compliance in food handling, food temperature, personal hygiene and vermin control, according to the Department of Health and Mental Hygiene.

As you can imagine, the New York State Restaurant Association is fighting these grades, as reported by the New York Times. But from what I’ve learned from local restaurant owners and other employees over the past few years, these grades are necessary because of how bad some kitchens are kept. It’s a surprise more customers don’t get ill from eating out so often.

Even sports stadiums need these grades. ESPN.com just released a report detailing violations at all major pro sports stadiums across the country, including the Packers, Bucks and Brewers (all of which are doing okay). Seven stadiums/arenas in Florida and one in Washington, D.C., were the worst violators (don’t eat there unless you like mouse droppings).

I tried to find the health code reports for Madison restaurants and the Kohl Center, but I couldn’t find it on the City of Madison site. I’d be interested to see what restaurants have failed recent inspections. I’m also curious as to see how long it takes before other cities start handing out grades. New York was, after all, one of the first cities to go smoke-free, then others followed suit.

Qdoba: an example of a bad launch

Thursday, July 29th, 2010

It’s not easy to succeed in the restaurant business (60 percent failure rate according to an Ohio State study), but it certainly doesn’t help when restaurants spend little to no money on advertising, marketing, public relations or don’t even have basic information available, and this latter point is what I’d like to address.

I like Qdoba (though not as much since it got rid of my favorite burrito, the chicken mole), but its opening today of a new location on Park and Regent Street is a good example of a bad launch. This is a chain restaurant with marketing power. It has developed a Web site, a Facebook page and multiple Twitter accounts, for example. Yet, it failed to provide the address, phone number, hours, etc. on any of the above media. That’s like saying, “We have a new restaurant somewhere in the downtown vicinity–hope you can find it and that it’s open if you do!”

Every day on Twitter Qdoba kept announcing how many days left until this location opened. I think the staff could have easily updated the Web site with this BASIC info. I even direct-messaged the Qdoba Twitter account twice to seek this information, and I received no response.

I could see a local mom & pop restaurant not having the time or staff to remember to list their address, phone #, hours, etc., but a corporation like Qdoba? That is simply pathetic.

In later blog posts, I’ll show how many restaurants think not spending any money on advertising, marketing and public relations won’t hurt business.

UPDATE, July 30: Guess who finally responded to my inquiries? I now have the address, phone # and hours. Better late than never!

Soda tax

Monday, July 26th, 2010

How can you raise revenue and combat obesity at the same time? In the case of Washington, it passed a state tax on soda and other sugary beverages (2 cents per 12 oz.) back in April. Now the American Beverage Association is helping to fund an initiative to repeal the tax.

I doubt this tax would work in Wisconsin. A somewhat similar example is the beer tax, which is proposed every few years or so (most recently by Rep. Berceau) and ALWAYS fails, unsurprisingly. That tax called for 2.4 cents per 12 oz. at the manufacturers’ level, which means by the time it goes through the distribution channels, consumers could be looking at an increase of 50 cents to $1 per beer. (Thus, a similar mark-up could happen when ordering sodas or cocktails if there was a tax.)

According to an article from the Washington Post, the industry is expected to spend around $10 million to fight this tax. One of its themes is that soda should not be solely blamed for obesity, which is a good point. Otherwise, we could see a slippery slope of chips, desserts, candy, french fries, etc. all having a tax.

Restaurant Week 2010

Monday, July 19th, 2010

It’s time once again for Restaurant Week in Madison, July 25-30. You’ll find $25 prix-fixe dinners and $10 lunches at various restaurants across town, though the largest concentration is located downtown.

Considering the regular menu prices of some of these restaurants,  $25 is a steal, especially at places like Fleming’s, Harvest and Ruth’s Chris. On the flip side, the $25 is not really enticing enough to eat at places like Brocach, Las Cazuelas or Zander’s.

Here’s the list of participants for Restaurant Week Summer 2010.

bd’s closing is HuHot’s gain

Friday, July 16th, 2010

And then there were two.

A little more than a year ago, Madison suddenly found itself with three stir-fry restaurants spread throughout the city–Flat Top Grill at Hilldale, HuHot Mongolian Grill on the far west side and bd’s Mongolian Grill near East Towne. But now bd’s has closed, and HuHot is there to swoop in.

According to a brand ambassador from Appetize, which owns HuHot, “We are looking to help these patrons redeem a bit of their (gift card) money and experience our restaurant. We are also looking to help employ a number of bd’s employees who have suddenly lost their jobs.”

Regarding the first point, HuHot will accept bd’s gift cards from now until further notice. That means dollar for dollar up to $20 and $0.50 for every dollar over $20 (up to $100). So, a $20 gift card is worth $20 and a $100 gift card is worth $60.

That’s a nice business tactic by HuHot, whom I applaud for also trying to hire some people who just lost their jobs.

Restaurant waste

Tuesday, July 13th, 2010

Here’s an environmentally friendly idea from Seattle: A composting company will collect the food waste and used service ware (e.g. takeout containers, cups, etc.) from area restaurants (1,700 have signed up so far), an act that results in more than 6,000 tons of garbage being recycled or composted.

I can see that idea spreading to other cities, especially smaller ones like Madison where the waste collection can be more manageable than in a big city. We have about 1,000 restaurants and bars in the area, which means we could collect recycle/compost about 3,500 tons of waste.

Here’s the article from the Seattle Times.

$5 Movies at Star 18 in Fitchburg

Friday, July 9th, 2010

American Multi-Cinema (AMC) bought recently Kerasotes ShowPlace Theatres, which ran Star 18 in Fitchburg, Desert Star 15 in Lake Delton and Johnson Creek 12 in Johnson Creek, to name a few in the area. Kerasotes had a $5 movie club in which certain movies would be $5 for members anytime, and AMC has now one-upped the deal.

All non-IMAX movies are $5 all day Monday-Thursday and before noon Friday-Sunday. That means you may see new releases for just five bucks during certain periods, a big savings considering the regular price is $10 for adults.

By comparison, Marcus Theatres have $5 movies before 11 a.m. Friday-Sunday only.

On the EAT page of EatDrinkMadison.com, you will find the “Star Cinema” search box, which will give you suggestions of places to go if you’re thinking of dinner-and-a-movie.

Statewide smoking ban begins

Monday, July 5th, 2010

Wisconsin’s statewide indoor smoking ban takes effect today, July 5, making us the 28th state with such a law. That means no more smoked-filled rooms when going out to eat or drink, except for retail tobacco stores or tobacco bars that existed before June 3, 2009, such as Maduro or Hemingway Lounge.

The public health benefits are obvious. On the business end, it levels the playing field for restaurants and bars in cities that already had a smoking ban (e.g. Madison) relative to their neighbors that didn’t. Whether or not you support the ban, you have to admit it’s nice to come home from a bar not reeking from second-hand smoke.

I remember when Madison went smoke-free on July 1, 2005. The night before, many bars had smoking parties. While I don’t smoke cigarettes, I did take advantage of some free ones at the Local Tavern (now King & Mane). Overall, it was an odd feeling, like the night before prohibition or something.

I suppose we’ll soon be seeing quite a few “smoking rooms,” rooms that have openings over at least 25 percent of the wall space (check out the Bridge Lounge for an example).

***

If you want to celebrate Wisconsin going smoke-free, there’s a party from 5:30-10 p.m. tonight at the High Noon Saloon. VO5 and Freedy Johnston will be performing, and admission is free.

Alternate place to watch Rhythm & Booms

Friday, July 2nd, 2010

Rhythm & Booms, Madison’s annual celebration of Independence Day at Warner Park, complete with live music, a carnival, a baseball game and one of the largest fireworks displays in the area, takes place on Saturday (rain date: Monday, July 5). I’ve gone several times to Warner Park, and while it’s a fun time for all ages, the traffic nightmares after the event keep me from going more regularly.

For example, I’ve sat in traffic for two hours only to move a few hundred yards, and I’ve feared for my safety on a bike as pedestrians and cars continue to block your way. That’s why I appreciate the alternate locations to watch Rhythm & Booms, and here’s my favorite:

Governor Nelson State Park, which is situated on the north side of Lake Mendota, off County Highway M. The vehicle fee is only $7 for state residents, or you can buy the annual pass for $25.

The advantages of Governor Nelson over Warner Park include:

  • Ease in exiting. With far fewer people here, the traffic moves at a better pace. Plus, the park is just two miles west of State Highway 113 and less than five miles east of U.S. Highway 12.
  • Time. Unlike Warner Park, where you have to get there fairly early to find parking even remotely close, you can arrive after 5-6 p.m. and still find plenty of parking and space in the park to place your blanket.
  • The park itself. You can spend all day on the beach, swim, throw a Frisbee, grill out, hike, etc.

The main disadvantage of Gov. Nelson is that it’s somewhat difficult to see the lower fireworks. But the view makes up for that, as you look across the lake to see downtown on the right and the (higher) fireworks on the left. Don’t forget the bug spray!

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